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Live Performance Data

Service Performance
Scorecards

Unilink is committed to full transparency with our enterprise clients. These scorecards reflect our operational performance across all service modes, corridors, and carrier partners.

Scorecards are currently in development. Data shown reflects Q1 2026 performance targets and sample metrics.
97.8%
On-Time Delivery
96.4%
Transit Compliance
4.7 / 5.0
Carrier Performance
0.12%
Claims Ratio
94%
Customer Satisfaction

Q1 2026

On-Time Delivery

97.8%
+1.2% vs last quarter
Exceeds Target

Percentage of shipments delivered on or before the committed delivery date across all service modes and corridors.

Industry Avg: 91.4%

Breakdown

FTL Domestic98.3%
Expedited99.1%
Cross-Border Mexico96.8%
Canada Corridor97.2%

Q1 2026

Transit Compliance

96.4%
+0.8% vs last quarter
Exceeds Target

Adherence to committed transit times and route schedules. Measures actual vs. planned transit duration across all lanes.

Industry Avg: 88.7%

Breakdown

1-Day Lanes98.5%
2-Day Lanes97.1%
3-5 Day Lanes95.8%
Cross-Border94.2%

Q1 2026

Carrier Performance

4.7 / 5.0
+0.2 vs last quarter
World Class

Composite rating of our carrier network based on on-time performance, communication, equipment quality, and compliance adherence.

Minimum Threshold: 4.0

Breakdown

Equipment Quality4.8 / 5.0
Communication4.6 / 5.0
Safety Compliance4.9 / 5.0
Documentation4.7 / 5.0

Q1 2026

Claims Ratio

0.12%
-0.03% vs last quarter
Best in Class

Percentage of shipments resulting in a freight claim. Lower is better. Reflects cargo security, handling quality, and carrier accountability.

Industry Avg: 0.48%

Breakdown

Damage Claims0.08%
Loss Claims0.03%
Shortage Claims0.01%
Claim Resolution Time4.2 days avg

Q1 2026

Customer Satisfaction

94%
+3% vs last quarter
World Class

Net Promoter Score and satisfaction rating from enterprise client surveys. Measures overall service quality, communication, and problem resolution.

Industry Avg: 71%

Breakdown

Service Quality4.7 / 5.0
Communication4.6 / 5.0
Problem Resolution4.8 / 5.0
Account Management4.9 / 5.0

Full Scorecard Dashboard Coming Soon

We are building a comprehensive, client-specific performance dashboard that will provide real-time access to your account's KPIs, lane performance, and carrier ratings. Enterprise clients will receive secure login credentials upon launch.

Request Early Access Talk to Your Account Manager